1. These terms apply to all business we undertake for you, in particular all LGV PCV training courses and other services offered by our company. You agree to take our services and we agree to provide services to you on the terms and conditions that follow. By purchasing a service or product and making payment to Action Training, the customer agrees to be bound by these terms and conditions.
2. Ordering from us
2.1 Most orders are placed by telephone or personal visits. We will send you an order acknowledgement by text message, email or hand written and copied setting out the course you have booked.
2.2 Our acceptance of an order takes place when we take payment. When we take payment the purchase contract will be processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept a booking: (a) where training is not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; (d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 Where we charge separately for items of the services we provide, that will be explained fully to you or set out on our web site.
3.2 Our prices are reviewed periodically but you will be told a firm and binding price when you are booked on a course which will not change. However do check the price when booking as, if your original enquiry was some time ago, the price may no longer be current.
3.3 In the LGV training industry, a ‘DAY’ constitutes a driving slot of up to 7 hours in length and may take place between 6am and 6pm. Your course will normally be run on a 1:1 basis, with one of our instructors.
4. Cancellation & complaints policy
4.1 You have the right to complain about any aspect of our service with which you are unhappy. All complaints regarding any course should be directed to Action Training, customer services, Old Station Road, Stechford, B33 9AE and sent in writing and should not be received any later than 7 calendar days after the incident. Action Training will endeavour to acknowledge receipt in writing within 3 working days and reply in writing within 28 working days.
4.2 If you wish to cancel your training course you must notify us within 5 days of your course start date either by e-mail or by personal visit. We do not accept telephone cancellations as we must have a clear record of your cancellation.
5. Delivering your training
5.1 CPC Training: Although we will endeavour to advise you to the best of our ability, the ultimate responsibility falls to the trainee. Before booking a CPC course module (either Initial or Periodic) with us. We advise you to check your eligibility for the course, and make sure that the nature of your daily work does or does not make you exempt from the legislation.
5.2 If the trainee’s advises, in the interest of road safety, that the trainee is a danger to others we reserve the right to terminate the course with all relevant fees forfeited.
5.3 Our courses are of a pre-booked duration. Therefore if a candidate is not ready for test on the final day, they may forfeit the test appointment if the Examiner/Instructor or Training School feels that it is not safe to take the candidate to test. In the event that the candidate cannot test, we will not be held liable for any costs for the extra training, or for replacing the forfeited test. It is the candidates’ responsibility to ensure that their driving standard is sufficient for them to pass within the time frame allowed by the course which they have booked.
5.4 All telephone bookings will be confirmed in writing or via text message or e-mail. If you do not receive written confirmation of your booking, there may be a problem with your training. In this event, it is your responsibility to contact Training Operations on 0121 783 4447. If you do not contact us, we cannot be held liable for any lost training, missed tests etc, that may arise as a result.
5.5 Trainees must ensure that they are not under the influence of alcohol or illegal drugs during their course. If Action Training has reason to believe that you are under the influence of drugs or alcohol, your course will be terminated immediately with all relevant fees forfeited. Please exercise due care and attention when taking over-the-counter or prescription medicines in the run up to your course. If you are in doubt whether they could affect your driving, please consult your GP.
5.6 Trainees are expected to be well rested during their training course. Trainees are advised against working during their training period in the interest of public safety. It is recommended that you take time off work for the driving course. It is your responsibility to ensure that you are not tired when training. If your Examiner/Instructor or Action Training feels that it is not safe for you to continue to drive or test, your course may be terminated and you may be sent home and miss the rest of your session. Any training missed will be forfeited and will not be reimbursed.
5.7 If you are banned from driving for any reason, after you have made your booking with us, your rights to a refund will be as per terms laid out in 4.1
5.8 Trainees commit to conducting themselves in an appropriate manner. Action Training reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a trainee driver has acted or behaved inappropriately, included but not limited to verbal and physical abuse towards Action Training staff, or to DSA staff. If a trainee wishes to appeal such a decision they should do so to Action Training by following the cancellations and complaints procedures listed under clause 4.1
5.9 For operational reasons it may sometimes be necessary to allocate more than one Instructor to your course or more than one vehicle. We reserve the right to arrange your training in this way without notifying you in advance, if there are legitimate operational or service reasons for the arrangement.
6. Liability and general
6.1 Although we endeavour to provide our services with reasonable skill and care, we limit our liability to you to the fullest extent permissible by applicable law to the fees you have paid us in the 12 months prior to a claim. We do not accept and hereby exclude liability for indirect loss, loss of profit revenue or goodwill. However nothing in these terms excludes nor limits our liability for death or personal injury caused by our negligence nor for fraud or fraudulent misrepresentation.
6.2 Action Training reserves the right to update or amend these terms and conditions at any time and that the terms and conditions prevailing at the time of enquiry apply. – This is in accordance with the law and does not affect your statutory rights.